Agent Designer
Multi-agent orchestration, tool schemas, and performance evaluation.
$skillfish add ~skills/agent-designer Real Conversations
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I'm building a customer support system for a SaaS product. I need it to handle Tier-1 tickets automatically (password resets, billing questions), escalate to humans for complex issues, and learn from resolutions. We get about 500 tickets/day. What architecture should I use?
Here's a Supervisor pattern for your support system:
Inbound ticket
↓
Classifier Agent (Haiku — cheap, fast)
↓ route by type
├─ Password Reset Agent → Okta API tool
├─ Billing Agent → Stripe API tool
├─ Technical Agent → docs search + code tools
└─ Escalation Agent → creates Zendesk ticket + notifies human
Agent roles:
- Classifier: Haiku model, <$0.01/ticket, routes in ~200ms
- Specialists: Sonnet, only invoked when needed
- Monitor Agent: tracks resolution rates, flags drift
Key design decisions:
- Set confidence threshold at 0.85 — below that, escalate rather than guess
- Use shared Redis state for ticket context across handoffs
- Every agent logs decision trail to S3 for compliance audit
Estimated cost at 500 tickets/day:
| Tier | Volume | Cost/day |
|---|---|---|
| Auto-resolved (60%) | 300 | ~$1.50 |
| Escalated (40%) | 200 | ~$4.00 |
| Total | 500 | ~$5.50/day |
Want me to generate the tool schemas for the Stripe and Okta integrations, or the classifier prompt with the routing logic?
Get Started
How to install and use this skill in your preferred environment.
Skills are designed for AI coding agents (Claude Code, Cursor, Windsurf) and IDE-based workflows where the agent can read files, run scripts, and act on your codebase. Web-based AI can use the knowledge and frameworks, but won't have tool access.
Models & Context
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Context Window
This skill's SKILL.md is typically 3–10 KB — fits in any modern context window.
All current frontier models (Claude, GPT, Gemini) support 100K+ context. Use the full window for complex multi-service work.
Pro tips for best results
Be specific
Include numbers — users, budget, RPS — so the skill can size the architecture.
Share constraints
Compliance needs, team size, and existing stack all improve the output.
Iterate
Start with a high-level design, then ask follow-ups for IaC, cost analysis, or security review.
Combine skills
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$skillfish add ~skills/agent-designer